Currently browsing: Items authored or edited by Selena Killick https://orcid.org/0000-0003-0615-1945

Bucknell, Terry; Taylor-Roe, Jill; Killick, Selena and Thompson, Sarah (2011). Usage Statistics for Decision Making. Serials, 24(1) pp. 17–20.

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Dick, Sam and Killick, Selena (2016). Delighting Our Customers: Building Services Collaboratively with Learners at a Distance. In: 2016 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment (Baughman, Sue; Hiller, Steve; Monroe, Katie and Pappalardo, Angela eds.), 31 Oct - 2 Nov 2016, Arlington, Virginia, pp. 543–548.

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Killick, Selena (2023). The Library’s Influence and Impact on Learning: A Case Study From The Open University (UK). Asian Association of Open Universities Journal, 18(3) pp. 279–291.

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Killick, Selena (2021). The Evolution and Impact of Library Data. In: 14th International Conference on Performance Measurement in Libraries, 2-4 Nov 2021, Online.

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Killick, Selena (2021). The Evolving Role of Library Data. In: Talis Insight Webinars 2021: Keeping Up With The Evolving Role Of The Library, 27-30 Apr 2021, Online.

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Killick, Selena (2020). But What About Us? Developing an Inclusive Approach to Library Insight. Evidence Based Library and Information Practice, 15(3) pp. 173–177.

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Killick, Selena (2020). Putting a Library Assessment Culture into Practice. In: Library Assessment Conference, 18 Nov 2020, Online.

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Killick, Selena and Wilson, Frankie (2019). Putting Library Assessment Data to Work. London: Facet Publishing.

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Killick, Selena (2019). But what about us? Developing an inclusive approach to library insight. In: International Conference on Performance Measurement in Libraries, 23-25 Jul 2019, Aberystwyth, Wales.

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Killick, Selena; Nurse, Richard and Clough, Helen (2018). The Continuing Adventures of Library Learning Analytics: Exploring the Relationship between Library Skills Training and Student Success. In: Library Assessment Conference, 5-7 Dec 2018, Houston, Texas.

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Killick, Selena and Wilson, Frankie (2018). Loud Librarians! In: Library Assessment Conference 2018, 5-7 Dec 2018, Houston, Texas.

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Killick, Selena (2017). Exploiting customer relationship management analytics to improve the student experience. In: 12th International Conference on Performance Measurement in Libraries, 31 Jul - 2 Aug 2017, Oxford, UK.

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Killick, Selena; van Weerden, Anne and van Weerden, Fransje (2014). Using LibQUAL+® to Identify Commonalities in Customer Satisfaction: The Secret to Success? Performance Measurement and Metrics, 15(1/2) pp. 23–31.

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Killick, Selena (2013). Applying Performance Measurement to Safeguard Budgets: Qualitative and Quantitative Measurement of Electronic Journal Packages. In: Proceedings of the 2012 Library Assessment Conference. Building Effective, Sustainable, Practical Assessment (Hiller, Steve; Kyrillidou, Martha; Pappalardo, Angela; Self, Jim and Yeager, Amy eds.), Association of Research Libraries, Washington, DC., pp. 731–735.

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Killick, Selena and Town, J. Stephen (2012). LibQUAL+®: The SCONUL Experience. SCONUL Focus(54) pp. 29–32.

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Killick, Selena (2012). What do they want now? Qualitative regrounding of the LibQUAL+® survey. In: Proving value in challenging times: Proceedings of the 9th Northumbria international conference on performance measurement in libraries and information services (Hall, Ian; Thornton, Stephen and Town, Stephen eds.), University of York, York, pp. 197–200.

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Killick, Selena and Town, J. Stephen (2012). LibQUAL+®: the UK and Irish experience. In: 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services (Hall, Ian; Thornton, Stephen and Town, Stephen eds.), 22-26 Aug 2011, University of York, University of York, pp. 201–204.

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Killick, Selena (2010). Service Quality Assessment with LibQUAL+® in Challenging Times: LibQUAL+® at Cranfield University. Research Library Issues, 271

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Stiles, Keren and Killick, Selena (2019). Completely Shelfless: reinventing a physical library for an online community. In: 5th annual international User Experience in Libraries conference (UXLibsV), 18-19 Jun 2019, Royal Holloway, University of London.

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