Currently browsing: Items authored or edited by Matthew Hinton https://orcid.org/0000-0002-8070-1442

Batista, Luciano; Dibb, Sally; Meadows, Maureen; Hinton, Matthew and Analogbei, Mathew (2020). A CRM-based pathway to improving organisational responsiveness: an empirical study. Journal of Strategic Marketing, 28(6) pp. 494–521.

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Batista, Luciano; Meadows, Maureen; Dibb, Sally; Hinton, Matthew and Analogbei, Mathew (2013). Improving organisational responsiveness through CRM – the dynamics of strategy, information systems, and staff empowerment. In: British Academy of Management Conference Proceedings, 10-12 Sep 2013, Liverpool, UK, British Academy of Management.

Batista, Luciano; Hinton, Matthew; Dibb, Sally and Meadows, Maureen (2012). Improving organisational responsiveness through CRM – strategy, system effectiveness and staff empowerment perspectives. In: 6th European Conference on Information Management and Evaluation (ECIME 2012), 13-14 Sep 2012, University College Cork, Ireland.

Barnes, David and Hinton, Matthew (2010). E-business performance measurement practice: a comparative theoretical analysis. In: British Academy of Management Annual Conference, 14-16 Sep 2010, Sheffield, UK.

Barnes, David and Hinton, Matthew (2010). The benefits of an e-business performance measurement system. In: Nansi, Shi and Silvius, Gilbert eds. Enterprise IT Governanace, Business Value and Performance Measurement. Hershey, PA: Information Science Reference, pp. 158–169.

Barnes, David and Hinton, Matthew (2008). The Benefits of e-Business Performance Measurement Systems. Oxford, UK: Elsevier.

Barnes, David and Hinton, Matthew (2007). Developing a framework to analyse the roles and relationships of online intermediaries. International Journal of Information Management, 27(2) pp. 63–74.

Barnes, David and Hinton, Matthew (2006). Managing online customer service operations. In: Knosrow-Pour, Mehdi ed. Utilizing and Managing Commerce and Services Online. Hershey, PA, USA: Idea Group Inc, pp. 1–19.

Barnes, D.; Halloway, R.; Hinton, M. and Mieczkowska, S. (2005). Enhancing customer service operations in e-business: the emotional dimension. Journal of Electronic Commerce in Organizations, 3(2) pp. 17–32.

Barnes, David; Hinton, Matthew and Mieczkowska, Suzanne (2004). The strategic management of operations in e-business. Production Planning and Control, 15(5) pp. 484–494.

Barnes, David; Hinton, Matthew and Mieczkowska, Suzanne (2004). Managing the transition from bricks-and-mortar to clicks-and-mortar: a business perspective. Knowledge and Process Management, 11(3) pp. 199–209.

Barnes, David; Hinton, Matthew and Mieczkowska, Suzanne (2004). Avoiding the fate of the dotbombs: lessons from three surviving dotcom start-ups. Journal of Small Business and Enterprise Development, 11(3) pp. 329–337.

Barnes, David; Mieczkowska, Suzanne and Hinton, Matthew (2003). Integrating operations and information strategy in e-business. European Management Journal, 21(5) pp. 626–634.

Barnes, David; Mieczkowska, Suzanne and Hinton, Matthew (2003). E-business: an operations management perspective. In: Sharma, S. and Gupta, J. eds. Managing e-business in the 21st century. Heidelberg, Australia: Heidelberg Press.

Corner, Ian and Hinton, Matthew (2015). Implementation dynamics for CRM system development. In: British Academy of Management Conference Proceedings 2015, British Academy of Management.

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Corner, Ian and Hinton, Matthew (2008). Implicit personal contracts and actor-group consensus in CRM implementations – evidence for their role in influencing success. In: 2nd European Conference on Information Management and Evaluation (ECIME), 11-12 Sep 2008, Royal Holloway, Egham, UK.

Corner, Ian and Hinton, Matthew (2002). Customer Relationship Management Systems: Implementation Risks and Relationship Dynamics. Qualitative Market Research: an international journal, 5(4) pp. 239–251.

Dadd, Deneise and Hinton, Matthew (2022). Performance measurement and evaluation: applying return on investment (ROI) to human capital investments. International Journal of Productivity and Performance Management (Early Access).

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Dadd, Deneise and Hinton, Matthew (2021). Performance Measurement in Healthcare: Applying ROI to Human Capital Investments. In: British Academy of Management Conference Proceedings, British Academy of Management.

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Dadd, Deneise and Hinton, Matthew (2021). Performance Measurement: Evaluating the Effectiveness of E-Learning. In: PMA 2021: Performance Management Association Biannual Conference, Jun 28 - June 30 2021, Virtual.

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Francis, Graham; Hinton, Matthew; Holloway, Jacky and Humphreys, Ian (1999). Best practice benchmarking: a route to competiveness. Journal of Air Transport Management, 5(2) pp. 105–112.

Hinton, Matthew and Dadd, Deneise (2018). The Effectiveness of Customer Education: evaluating synchronous and asynchronous e-learning technologies. In: British Academy of Management Conference Proceedings 2018, 04-06 Sep 2018, Bristol, UK.

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Hinton, Matthew (2016). IT user satisfaction: Distinguishing between the technology adoption and assimilation processes. In: Proceedings of the 10th European Conference on Information Systems Management (Silva, Paulo; Quaresma, Rui and Guerreiro, António eds.), Academic Conferences and Publishing International Ltd, Reading, UK, pp. 47–48.

Hinton, Matthew (2016). Exploring the user – IT professional relationship. In: Proceedings of IADIS International Conference ICT, Society and Human Beings 2016 (part of MCCSIS 2016) (Kommers, Piet; Abraham, Ajith P. and Roth, Jörg eds.), Madeira, Portugal, pp. 280–282.

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Hinton, Matthew and Tao, Yan (2014). E-business strategy in China: Internet pioneers vs pragmatists. In: 11th International Conference on e-Commerce 2014, 17-19 Jul 2014, Lisbon, Portugal, IADIS Press, pp. 411–414.

• Download Accepted Manuscript (PDF / 221kB)

Hinton, Matthew and Corner, Ian (2013). Resolving risk in CRM implementation. In: IADIS International Conference: Information Systems Post-Implementation and Change Management 2013, 22-24 Jul 2013, Prague, Czech Republic.

Hinton, C. Matthew and Barnes, David (2012). Reconceptualising e-business performance measurement using an innovation adoption framework. International Journal of Productivity and Performance Management, 61(5) pp. 502–517.

Hinton, Matthew and Barnes, David (2009). Discovering effective performance measurement for e-business. International Journal of Productivity and Performance Management, 58(4) pp. 329–345.

Hinton, C. Matthew and Tao, Yan (2006). Exploring sources of competitive advantage: e-business applications within the Chinese real estate industry. Journal of Technology Management in China, 1(1) pp. 92–106.

Hinton, Matthew and Barnes, David (2005). Towards a framework for evaluating the business process performance of e-business investments. International Journal of Business Performance Management, 7(1) pp. 87–99.

Hinton, C. M. and Barnes, D. L. (2005). Exploring e-business adoption: a European perspective. In: Khosrow-Pour, Mehdi ed. Managing modern organizations with information technology: IRMA 2005 Proceedings. Hershey, PA, USA: Idea Group Publishing.

Hinton, C. Matthew (2002). Towards a pattern language for information centred business change. International Journal of Information Management, 22(5) pp. 325–341.

Hinton, Matthew; Francis, G. A. and Holloway, Jacky (2000). The underlying processes of successful benchmarking: experiences in four organizations. In: 2nd International conference on Performance Measurement - Past, Present and Future, 19-21 Jul 2000, Cambridge, U.K..

Holloway, Jacky; Francis, Graham and Hinton, Matthew (1999). A vehicle for change? A case study of performance improvement in the 'new' public sector. International Journal of Public Sector Management, 12(4) pp. 351–365.

Holloway, J.; Hinton, M.; Francis, G. and Mayle, D. (1999). Identifying best practice in benchmarking. CIMA Research Series. London, U.K.: CIMA Publishing.

Holloway, J.; Francis, G.; Hinton, M. and Mayle, D. (1998). Best practice benchmarking: delivering the goods? Total Quality Management, 9(4/5) pp. 121–125.

Holloway, Jacky; Hinton, Matthew and Mayle, David (1998). Making the case for benchmarking. In: 4th International Management Control Systems Research Conference, 6-8 Jul 1998, Reading.

Holloway, Jacky; Hinton, Matthew and Mayle, David (1997). Why benchmark? Understanding the processes of best practice benchmarking. In: Business Track, British Academy of Management Conference, Sep 1997, London.

Hinton, C. M. and Kaye, G. R. (1996). The hidden investment in information technology: the role of organisational context and system dependency. International Journal of Information Management, 16(6) pp. 413–427.

Kale, Dinar; Little, Stephen and Hinton, Matt (2011). Reconfiguration of knowledge management practices in new product development- The case of the Indian pharmaceutical industry. In: Grant, Kenneth A. ed. Case Studies in Knowledge Management Research. Reading, UK: Academic Publishing International Ltd, pp. 102–119.

Meadows, Maureen; Merendino, Alessandro; Dibb, Sally; Garcia-Perez, Alexeis; Hinton, Matthew; Papagiannidis, Savvas; Pappas, Ilias and Wang, Huamao (2022). Tension in the data environment: How organisations can meet the challenge. Technological Forecasting and Social Change, 175, article no. 121315.

Mieczkowska, Suzanne; Barnes, David and Hinton, Matthew (2004). e-Business processes: information and operations for competitive advantage. In: Budd, Leslie and Harris, Lisa eds. The e-Economy: rhetoric or business reality? Routledge eBusiness. Oxford: Routledge.

Mieczkowska, Suzanne; Barnes, David and Hinton, Matthew (2002). Finding the fit: applications of B2B e-business in three UK insurance companies. Electronic Markets: The International Journal, 12(3) pp. 1–8.

Mayle, David; Hinton, Matthew; Francis, Graham and Holloway, Jacky (2002). What really goes on in the name of benchmarking. In: Neely, A. ed. Business Performance Measurement: Theory and Practice. Cambridge, UK: Cambridge University Press.

Mayle, David; Hinton, Matthew and Holloway, Jacky (1998). What really goes on in the name of benchmarking. In: Performance Measurement - Theory and Practice, 15-17 Jul 1998, Cambridge.

Tao, Sophia Yan and Hinton, Matthew (2014). Exploring e-business strategies in China: comparing internet pioneers and internet pragmatists. In: British Academy of Management Conference Proceedings 2014, 09-11 Sep 2014, Belfast, UK, British Academy of Management.

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Tao, Yan; Hinton, Matthew and Little, Stephen Edgar (2005). Exploring sources of competitive advantage: e-business applications within Chinese home appliance industry. In: IADIS International Conference: E-commerce, 15-17 Dec 2005, Porto, Portugal.

Wu, Ting; Daniel, Elizabeth; Hinton, Matthew and Quintas, Paul (2013). Isomorphic mechanisms in manufacturing supply chains: a comparison of indigenous Chinese firms and foreign-owned MNCs. Supply Chain Management: an International Journal, 18(2) pp. 161–177.

• Download Accepted Manuscript (PDF / 252kB)