New development: Is Nolan enough? Why senior officers need to understand public values at the street-level perspective

Parker, Steven and Liddle, Joyce (2024). New development: Is Nolan enough? Why senior officers need to understand public values at the street-level perspective. Public Money and Management (Early Access).

DOI: https://doi.org/10.1080/09540962.2024.2367351

Abstract

Public values are now an established part of the skills and knowledge of senior public officials across the globe. Applying values in practice is considered to contribute to the effective delivery of public services, and reflect on wicked problems which continue to persist throughout the world. Senior officers at various levels of public sector organizations, and particularly senior managers, are expected to explain where value is being created. We contribute to the public management literature by arguing that to produce a modern public service fit for purpose, senior public officials need training and educating to understand public values and ethics.