Taming App Reliability: Mobile Analytics ‘in the wild’

Harty, Julian and Bandara, Arosha (2024). Taming App Reliability: Mobile Analytics ‘in the wild’. In: 28th International Conference on Evaluation and Assessment in Software Engineering (EASE 2024), 18-21 Jun 2024, Salerno, Italy.

DOI: https://doi.org/10.1145/3661167.3661169


The importance of mobile apps in people’s lives places a responsibility on app developers to ensure that their software is reliable. Despite the widespread use of mobile analytics tools to support this task, there is limited understanding of their use in industrial app development contexts. This paper reports on industry experiences of using mobile analytics tools through a case study based approach. The key findings highlight four main factors that affect developers’ practice and identify ways of improving the effectiveness of mobile analytics tools in order to help developers make their apps more reliable.

Plain Language Summary

This paper reports on a study of data collection and analysis tools used by mobile app developers to identify reliability issues that arise when their apps are used 'in the wild'.

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