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Zhang, Min; Bandara, Arosha K.; Philpot, Richard; Stuart, Avelie; Walkington, Zoe; Elphick, Camilla; Frumkin, Lara; Pike, Graham; Price, Blaine; Levine, Mark and Nuseibeh, Bashar
(2023).
DOI: https://doi.org/10.1007/978-3-031-42286-7_18
Abstract
The growing uptake of technology in policing provides the opportunity to revisit police-citizen interactions. This paper explores police-citizen interac- tions from a socio-technical systems perspective, drawing on community polic- ing in the HCI literature, as well as the experience of both citizens and the police. For the latter, we report on a qualitative study with 29 participants including cit- izens, parish councillors, and police officers in England. Our findings use a socio- technical systems lens to highlight both social and technological challenges in police-citizen interactions, leading to several implications for practice and HCI design. These challenges include those arising from divergent viewpoints, power, and information imbalances between stakeholders, and technical systems that du- plicate functionality or limit police-citizen interactions. Thus, our work contrib- utes to extending HCI insights into the socio-technical infrastructure of policing contexts, and a better foundation for future research in the design and use of tech- nologies to enhance community policing.
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About
- Item ORO ID
- 92558
- Item Type
- Conference or Workshop Item
- ISBN
- 3-031-42286-4, 978-3-031-42286-7
- ISSN
- 0302-9743
- Project Funding Details
-
Funded Project Name Project ID Funding Body Citizen Forensics EP/R033862/1 EPSRC (Engineering and Physical Sciences Research Council) SAUSE: Secure, Adaptive, Usable Software Engineering EP/R013144/1 (previous: EP/R005095/1) EPSRC (Engineering and Physical Sciences Research Council) - Keywords
- socio-technical system; community policing; policing; police-citizen interaction
- Academic Unit or School
-
Faculty of Science, Technology, Engineering and Mathematics (STEM) > Computing and Communications
Faculty of Science, Technology, Engineering and Mathematics (STEM)
Faculty of Arts and Social Sciences (FASS) > Psychology and Counselling > Psychology
Faculty of Arts and Social Sciences (FASS) > Psychology and Counselling
Faculty of Arts and Social Sciences (FASS) - Copyright Holders
- © 2023 The Authors
- Related URLs
-
- https://doi.org/10.1007/978-3-031-42286-...(Publication)
- Depositing User
- Arosha Bandara