Capturing Change in Socio-technical System with Problem Frames

Brier, John; Rapanotti, Lucia and Hall, Jon G. (2005). Capturing Change in Socio-technical System with Problem Frames. Technical Report 2005/01; Department of Computing, The Open University.

DOI: https://doi.org/10.21954/ou.ro.00016037

Abstract

Within organisations, business processes are increasingly captured and supported through socio-technical systems, which incorporate both people and technologies. In today's rapidly changing marketplace, such business processes are more and more complex and volatile, and so are the requirements for their supporting systems. In this paper we consider change in organisations, and proposed novel techniques for the analysis of changing requirements in socio-technical systems. Our approach is based on Jackson's Problem Frames, a well-known framework for the representation and analysis of software problems. We extend the framework with a notation for the representation and analysis of change for socio-technical problems. We illustrate the approach on a case study from a real world situation.

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