Customer collaboration: successes and challenges in practice. Report of an activity session held at XP 2003

Sharp, Helen; Robinson, Hugh and Segal, Judith (2004). Customer collaboration: successes and challenges in practice. Report of an activity session held at XP 2003. Technical Report 2004/10; Department of Computing, The Open University.

DOI: https://doi.org/10.21954/ou.ro.00016023

Abstract

This paper reports on an activity session held at XP2003 in Genoa, Italy in May 2003. The intention of the session was to collect experience of customer collaboration in XP projects with the intention of identifying common models, their critical success factors and their pitfalls. As reported in the books, XP expects an on-site customer, i.e. someone co-located with the development team who is able to make decisions about required functionality and funding while at the same time representing the real users of the product. Anecdotal evidence has suggested that this model is not widely used, and the results of this session confirm that there are many different successful models used in practice.