Professional end user developers and software development knowledge

Segal, Judith (2004). Professional end user developers and software development knowledge. Technical Report 2004/25; Department of Computing, The Open University.



This paper seeks to explore how IT professionals might best support professional end user development. By 'professional end users', we mean practitioners of some recognized technical, scientific or mathematical profession, who develop software in order to further their professional goals. Our field studies demonstrate that such software development takes place within a culture in which it is perceived as being very much a secondary activity, and this perception may be reflected in the inadequate allocation of resources both for the development of software and for the acquisition, creation and sharing of knowledge of both software development and the software product. We suggest that importing some practices from eXtreme Programming might ameliorate (though not entirely solve) these problems of knowledge creation and sharing.

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