Can ICT enhance workplace inclusion? ICT-enabled workplace inclusion practices and a new agenda for inclusion research in Information Systems

Tarafdar, Monideepa; Rets, Irina and Hu, Yang (2023). Can ICT enhance workplace inclusion? ICT-enabled workplace inclusion practices and a new agenda for inclusion research in Information Systems. The Journal of Strategic Information Systems, 32(2), article no. 101773.

DOI: https://doi.org/10.1016/j.jsis.2023.101773

Abstract

Workplace inclusion is a strategic concern for organizations, yet challenging to achieve. We investigate how Information and Communications Technology (ICT) use can enhance workplace inclusion. Based on qualitative data collected from a leading UK organization, we conceptualize four ICT-enabled workplace inclusion practices – Expanding, Orienting, Enculturating, and Reflecting. Each practice entails the use of multiple ICT applications to enhance workplace inclusion through a distinct set of organizational activities. We also highlight the Reflecting practice as key in enhancing other practices. Drawing from our findings, we develop a framework for ICT-enabled workplace inclusion that constitutes inter-related ICT-enabled practices focused on multiple organizational activities. We contribute to the literature on the strategic role of ICT for organizational/social good, a current area of research priority for the information systems discipline.

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About

  • Item ORO ID
  • 89669
  • Item Type
  • Journal Item
  • ISSN
  • 0963-8687
  • Keywords
  • ICT-enabled workplace inclusion practices; ICT and organizational good; Workplace inclusion
  • Academic Unit or School
  • Institute of Educational Technology (IET)
  • Copyright Holders
  • © 2023 The Authors
  • Depositing User
  • Irina Rets

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