Monetary and symbolic rewards: do they matter for fostering co-commissioning and co-delivery of public services?

Barbera, Carmela; Nabatchi, Tina; Sancino, Alessandro and Sicilia, Mariafrancesca (2023). Monetary and symbolic rewards: do they matter for fostering co-commissioning and co-delivery of public services? Public Management Review [Early Access].

DOI: https://doi.org/10.1080/14719037.2023.2219265

Abstract

Using a between-subject online survey experiment conducted in Italy, this article investigates the impact of monetary and symbolic rewards on the willingness of citizens to co-deliver and co-commission public services, and the extent to which service salience moderates this relationship. The results show that both monetary and symbolic rewards have a positive impact on co-commissioning, but no significant effects on co-delivery. Moreover, service salience positively moderates the relationship between rewards and co-commissioning. The results suggest that public managers should select rewards in light of the specific coproduction activities and people’s perceptions of service salience.

Viewing alternatives

Metrics

Item Actions

Export

You can export this page using these formats Digital Object Identifier - DOI