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Barbera, Carmela; Nabatchi, Tina; Sancino, Alessandro and Sicilia, Mariafrancesca
(2023).
DOI: https://doi.org/10.1080/14719037.2023.2219265
Abstract
Using a between-subject online survey experiment conducted in Italy, this article investigates the impact of monetary and symbolic rewards on the willingness of citizens to co-deliver and co-commission public services, and the extent to which service salience moderates this relationship. The results show that both monetary and symbolic rewards have a positive impact on co-commissioning, but no significant effects on co-delivery. Moreover, service salience positively moderates the relationship between rewards and co-commissioning. The results suggest that public managers should select rewards in light of the specific coproduction activities and people’s perceptions of service salience.