Assessing the Quality of Local Governance: A Case Study of Public Services

Bovaird, Tony and Loeffler, Elke (2007). Assessing the Quality of Local Governance: A Case Study of Public Services. Public Money and Management, 27(4) pp. 293–300.

DOI: https://doi.org/10.1111/j.1467-9302.2007.00597.x

Abstract

This article reports the results of an intensive study of the quality of local governance in a town in the UK, demonstrating how the concept of local governance can be operationalized, presenting key findings on the quality of local governance in the case study and suggesting that more limited, service-oriented, performance assessment systems may be misleading.

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