How public services in Sweden help newcomers to integrate in the labour market and society through the digital platform Mobilearn

Joshi, Somya; Koulolias, Vasilis; Moran, Francisco Garcia and Loeffler, Elke (2018). How public services in Sweden help newcomers to integrate in the labour market and society through the digital platform Mobilearn. In: Brandsen, Taco; Steen, Trui and Verschuere, Bram eds. Co-Production and Co-Creation: Engaging Citizens in Public Services. Abingdon: Routledge, pp. 128–130.

DOI: https://doi.org/10.4324/9781315204956-17

Abstract

This chapter presents a case study to illustrate how migrants in Sweden were involved in the development of a new online platform Mobilearn. It shows how migrants have shaped the design of a new digital tool in collaboration with service providers from a range of public agencies. Mobilearn was developed through a bespoke social innovation methodology, using an inter-disciplinary approach and engaging with migrants and other key partners from an early stage. Mobilearn provides timely information about public services and available support for newcomers to help them learn the Swedish language, find a new home, integrate in their neighbourhood and find jobs or training opportunities. It gathers relevant information from government agencies and other public service providers into a single database and makes this information accessible in a user-friendly way. The University of Stockholm undertook a combined network and cost-benefit analysis to identify how the costs and benefits generated by Mobilearn are distributed between key stakeholders.

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