User and Community Coproduction of Public Services: What Influences Citizens to Coproduce?

Bovaird, Tony; Loeffler, Elke; van Ryzin, Gregg G. and Parrado, Salvador (2014). User and Community Coproduction of Public Services: What Influences Citizens to Coproduce? In: Lehrke, J.; Bohne, E.; Graham, J. and Raadshelders, J. eds. Public Administration and the Modern State: Assessing Trends and Impact. London: Palgrave Macmillan, pp. 109–124.

DOI: https://doi.org/10.1057/9781137437495_8

Abstract

The traditional concept of the state, as represented by Max Weber’s model of bureaucracy, is characterized by hierarchical and rule-based decision making and by public service delivery through government agencies. However, hierarchical authority is no longer the dominant element of the state, as participatory structures and processes in public administration have emerged. Coproduction is a core element in the institutional order of the participatory state.

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