A typology of dis/value in public service delivery

Parker, Steven; Cluley, Victoria and Radnor, Zoe (2023). A typology of dis/value in public service delivery. Public Money & Management, 43(1) pp. 8–16.

DOI: https://doi.org/10.1080/09540962.2022.2124758

Abstract

Dis/value or public value destruction is now increasingly recognized as part of the public value process. Despite this, confusion about the concept remains. This article assesses the use of public value destruction, and synonymous terms, in the public value and co-creation literatures, and considers their meaning in public service delivery. The article provides findings from a scoping review to explore the conceptualization of value destruction to date. We progress the conceptualization of the term dis/value by identifying a typology and suggesting future avenues for its exploration.

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