A typology of dis/value in public service delivery

Parker, Steven; Cluley, Victoria and Radnor, Zoe (2022). A typology of dis/value in public service delivery. Public Money & Management (Early Access).

DOI: https://doi.org/10.1080/09540962.2022.2124758

Abstract

Dis/value or public value destruction is now increasingly recognized as part of the public value process. Despite this, confusion about the concept remains. This article assesses the use of public value destruction, and synonymous terms, in the public value and co-creation literatures, and considers their meaning in public service delivery. The article provides findings from a scoping review to explore the conceptualization of value destruction to date. We progress the conceptualization of the term dis/value by identifying a typology and suggesting future avenues for its exploration.

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• Item ORO ID
• 85510
• Item Type
• Journal Item
• ISSN
• 0954-0962
• Academic Unit or School
• Faculty of Business and Law (FBL) > Business > Department for Public Leadership and Social Enterprise
  Faculty of Business and Law (FBL) > Business
  Faculty of Business and Law (FBL)
• Copyright Holders
• © 2022 The Authors
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• ORO Import