A New Framework for Service Supply Chains

Baltacioglu, Tuncdan; Ada, Erhan; Kaplan, Melike D.; Yurt, Oznur and Cem Kaplan, Y. (2007). A New Framework for Service Supply Chains. The Service Industries Journal, 27(2) pp. 105–124.

DOI: https://doi.org/10.1080/02642060601122629

URL: http://doi.org/10.1080/02642060601122629

Abstract

Despite the extensive amount of academic work devoted to supply chain management, today the structure of service supply chains still remains unexplored. The aim of this paper is to verify and explain this gap with regard to the unique nature of the services industry and the applicability of existing supply chain management literature to service businesses. This paper develops a new model for service supply chains and applies it to the healthcare industry. The results of this study are relevant both to practitioners in the services industry and to researchers conducting further studies in the field.