Design Dimensions for Holographic Intelligent Agents: A Comparative Analysis

Huang, Xinyu; Wild, Fridolin and Whitelock, Denise (2021). Design Dimensions for Holographic Intelligent Agents: A Comparative Analysis. In: 1st International Workshop on Multimodal Artificial Intelligence in- Education, MAIED 2021, 14 Jun 2021, Online.

URL: http://ceur-ws.org/Vol-2902/paper2.pdf

Abstract

Humanoid intelligent agents, or ‘Holographic AIs’, as we prefer, are trending, promising improved delivery of personalized services on smart glasses and in Augmented Reality. Lacking clarity of the concept and missing recommendations for their features, however, pose a challenge to developers of these novel, embodied agents. In this paper, we therefore conduct a comparative analysis of nine intelligent agents who can interact with both physical and virtual surroundings. We identify, select, and investigate four distinct types of nonplayer game characters, chatbot agents, simulation agents, and intelligent tutors in order to, subsequently, develop a framework of features and affordances for holographic AIs along the axes of appearance, behavior, intelligence, and responsiveness. Through our analysis, we derive preliminary recommendations for developers of Holographic AIs: the use case determines appearance; dialogue management is key; awareness and adaptation are equally important for successful personalization; and environmental responsiveness to events both in the virtual and digital ream is needed for a seamless experience.

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