Performance Measurement: Evaluating the Effectiveness of E-Learning

Dadd, Deneise and Hinton, Matthew (2021). Performance Measurement: Evaluating the Effectiveness of E-Learning. In: PMA 2021: Performance Management Association Biannual Conference, Jun 28 - June 30 2021, Virtual.



This paper explores a framework for evaluating e-learning. It is based on a project that is a ‘work in progress’. The global pandemic has impelled the use of various technologies for asynchronous and synchronous learning. This has come at significant costs across the education sector, the efficacy of which has not been fully explored. Whilst it was necessary for institutions to absorb the latest technology on offer, we suggest a refocussing on how learners actually engage in learning and skills acquisition. A conceptual framework is developed that combines key concepts from IT service delivery with well-established models of learning acquisition.

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