Innovation, exnovation and intelligent failure

Hartley, Jean and Knell, Laurence (2022). Innovation, exnovation and intelligent failure. Public Money and Management, 42(1) pp. 40–48.

DOI: https://doi.org/10.1080/09540962.2021.1965307

Abstract

Innovation and failure in public services deserve more attention in the literature because failure is often closely linked to innovation due to multiple stakeholders, risk and uncertain outcomes. Some failures can be very valuable—they are intelligent failures and they create opportunities for deep learning and improvement if skilfully handled. Some innovations may not be fit for purpose after some time, constituting a type of failure, and may need to be removed through exnovation. This article argues that intelligent failure and exnovation are two concepts which enrich the analysis and practice of public innovation failures and are essential to understanding innovation more generally.

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About

• Item ORO ID
• 77299
• Item Type
• Journal Item
• ISSN
• 1467-9302
• Keywords
• Exnovation; innovation; innovation process; intelligent failure; public innovation; public service; risk
• Academic Unit or School
• Faculty of Business and Law (FBL) > Business
  Faculty of Business and Law (FBL)
• Copyright Holders
• © 2021 The Author(s).
• Depositing User
• Tracey Moore