Opinions, Intentions, Freedom of Expression, ... , and Other Human Aspects of Misinformation Online

Piccolo, Lara S. G.; Bertel, Diotima; Farrell, Tracie and Troullinou, Pinelopi (2021). Opinions, Intentions, Freedom of Expression, ... , and Other Human Aspects of Misinformation Online. In: CHI EA '21: Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems, 9-13 May 2021, Yokohama, Japan.

DOI: https://doi.org/10.1145/3411763.3441345


As a wicked problem, limiting the harm caused by misinformation requires merging multiple perspectives to the design of digital interventions, including an understanding of human behaviour and motivations in judging and promoting false information, as well as strategies to detect and stop its propagation without unduly infringing on rights or freedoms of expression. Tools and online services are continuously being developed to support different stakeholders in this battle, such as social media users, journalists, and policymakers. As our studies have demonstrated, the expected impact of online solutions is hampered by limitations associated with lack of explainability, complex user interface, limited datasets, restricted accessibility, biased algorithms, among other factors that can confuse, overwhelm, or mislead users in their own ways. These ethical implications are typically neglected when new digital solutions to tackle misinformation are conceived. This hands-on workshop pro- poses to unpack the state-of-the-art on social, societal and political studies and socio-technical solutions to stop misinformation, challenging the participants to first critically refect upon limitations of existing approaches, to then co-create a future with integrating perspectives focusing on ethical aspects and societal impact.

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