Intelligent Assistants in Education: Capabilities and Limitations

Kukulska-Hulme, Agnes (2020). Intelligent Assistants in Education: Capabilities and Limitations. In: 19th World Conference on Mobile, Blended and Seamless Learning (mLearn2020), mLearn Conference Proceedings, International Association for Mobile Learning, pp. 123–124.



This workshop provides an opportunity to consider and to explore, collectively and critically, the advent of Intelligent Assistants (IAs) from the user perspective in the context of teaching and learning. IAs such as Siri, Google Assistant, Alexa, etc. are available on smartphones and many other devices and offer a range of services. Some are being developed to support specific aspects of learning. What claims are being made about their capabilities, and what do we know of their limitations? The workshop will (a) offer an overview of this rapidly growing field, based on an extensive literature review and some interviews with developers; (b) engage participants in several short activities to explore and discuss IAs’ capabilities and limitations; (c) encourage participants to consider how IAs can best support a group of learners (e.g. their own students).

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