The emotional organization and the problem of authenticity: The romantic, the pedagogic, the therapeutic and the ludic as liminal media of transition

Stenner, Paul and Åkerstrøm Andersen, Niels (2020). The emotional organization and the problem of authenticity: The romantic, the pedagogic, the therapeutic and the ludic as liminal media of transition. Systems Research and Behavioral Science, 37(3) pp. 450–466.

DOI: https://doi.org/10.1002/sres.2687

Abstract

Max Weber excluded the phenomenon of emotions from the idea of rational bureaucracy. Modern European organizational theories are on the other hand almost obsessed by emotions and especially affect. Emotion reentered organizational theory around the limited topic of ‘emotional labor’, but today passion is generally praised as a driver in successful organizations. An important element here is the demand upon passionate employees to install the organization as their significant other. To the extent that they rely on this new concept of themselves and their employees, organizations become dependent upon the authenticity of the ‘self-enrolment’ expected of each employee. In the discursive field of organization we therefore see a number of new communicative media which centre upon emotion and upon helping the organization to attribute authenticity and inauthenticity to employees. This paper also makes the case that these media are liminal in nature, and extend beyond the use of discursive symbolism in a Sisyphian effort to reach the authentic emotional ‘heart’ of each employee.

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