Real-time Sharing of Service Experience: Effects on Subsequent Recall and Referral Behaviours

Palmer, Adrian; Zhu, Xia and Mete, M (2018). Real-time Sharing of Service Experience: Effects on Subsequent Recall and Referral Behaviours. In: 15th International Research Conference in Service Management, 10-13 Jun 2018, La Londe Les Maures, France.

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