Mobilising patients towards transnational healthcare markets – insights into the mobilising work of medical travel facilitators in Delhi

Hartmann, Sarah (2019). Mobilising patients towards transnational healthcare markets – insights into the mobilising work of medical travel facilitators in Delhi. Mobilities, 14(1) pp. 71–86.

DOI: https://doi.org/10.1080/17450101.2018.1533694

Abstract

Medical travel facilitators play an important role in mobilising patients towards transnational healthcare markets. However, little is known about the actual mobilising work of medical travel facilitators located at destination sites, such as Delhi, India. The following ethnographic study suggests conceptualising medical travel facilitators as brokers who are productive of a mobility infrastructure. This allows categorising three mobilisation strategies: direct patient mobilisation, channel partner mobilisation and patient testimonial mobilisation. These strategies draw attention to practices that build trust over distance, the power of word-of-mouth and the importance of nurturing personal relationships that translate into transnational channels that direct people to particular destinations.

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