Multi-Perspective Annotation of Digital Stories for Professional Knowledge Sharing within Health Care

Kwiat, Joanna Hilda (2009). Multi-Perspective Annotation of Digital Stories for Professional Knowledge Sharing within Health Care. PhD thesis The Open University.



This thesis investigates the potential of narrative theory to inform the design of tools for sharing and annotating stories, in the context of professional knowledge sharing. We begin with a detailed review of the literature on modelling narrative, to establish the theoretical foundations for a narratologically-grounded annotation schema. Medicine is then selected for a tri-part study, since narrative-based approaches in healthcare education and practice are seen by many as significant.

The first part seeks evidence of narrative among medical professionals communicating spontaneously and informally online. The frequency and range of stories identified shows that this appears to be a common and valued mode of communication.

The second part envisions a Web story database ("storybase") supporting flexible annotation grounded in a narratological metadata scheme. The model draws on various narrative structure theories, and in particular, point-structure. A story can be annotated via a graphical user interface on various dimensions, enabling multiple interpretations.

The third part analyses users annotating representative samples of the stories abstracted from the corpus in part 1. Data is analysed quantitatively (annotation value clustering, questionnaire responses and task phase durations) coupled with a qualitative account of participant behaviour based on grounded theory video analysis. While this study has limitations, it validates both the expressiveness and usability of the story annotation schema, and shows that participants found the experience to be enjoyable and stimulating. Interaction analysis demonstrates the centrality of interface design in shaping annotation behaviour. This work motivates further storybase research, in forming the design of future studies and storybase technologies.

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