"Is There Anybody There?": Engaging With Open University Distance Learners

Clough, Helen and Foley, Karen (2019). "Is There Anybody There?": Engaging With Open University Distance Learners. In: Joe, Jennifer and Knight, Elisabeth eds. Social Media for Communication and Instruction in Academic Libraries. IGI Global, pp. 151–172.

DOI: https://doi.org/10.4018/978-1-5225-8097-3.ch010


The Open University (UK) Library supports its distance-learning students with interactive, real-time events on social media. In this chapter the authors take a case study approach and concentrate on the examples of Facebook and Livestream to illustrate how live engagement events on social media have helped to build communities of learners in spaces they already occupy, raise the visibility of the library's services and resources with staff and students, and foster collaboration with other departments, while also being effective mechanisms for instruction. The chapter concludes with the library's plans for the future and recommendations for other academic libraries wishing to run live engagement events on social media.

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