Customer profitability accounting in the context of hotels

Krakhmal, Vira (2006). Customer profitability accounting in the context of hotels. In: Harris, Peter and Mongiello, Marco eds. Accounting and financial management: developments in the international hospitality industry. Oxford, UK: Elsevier Butterworth Heinemann, pp. 188–210.

DOI: https://doi.org/10.1016/b978-0-7506-6729-6.50018-2

URL: http://books.elsevier.com/uk//hospitality/uk/subin...

Abstract

About the book: Presents current developments in the field from a combination of practical experience and live fieldwork; contains contributions from a rich source of international academic and practitioners; uses international case studies to explore and contextualise including Sheraton, Holiday Inn, and Intercontinental.