Evaluating the Frontline Immigration Advice Project

Charitonos, Koula; Anastopoulou, Stamatina; Kukulska-Hulme, Agnes and Albuerne, Carolina (2018). Evaluating the Frontline Immigration Advice Project. In: CALRG 2018 Conference Proceedings, The Open University, Milton Keynes p. 24.

URL: http://www.open.ac.uk/blogs/CALRG/wp-content/uploa...


Refugee Action aims to widen access to free, appropriate, good quality immigration advice, and to support and work strategically with community-based advice providers. The Frontline Immigration Advice Project (FIAP) project ultimately benefits migrants and refugees who need to understand their options and make informed decisions about their futures. ​This presentation reports on progress in the evaluation of the project's delivery of online training for immigration advisers in organisations across the UK.

The presentation provides an overview of the FIAP and presents the life-cycle approach to evaluation, describing how it will produce evidence-based indications of successes, issues and lessons learnt. It further discusses key issues related to capacity building in the not-for-profit sector e.g. changing legislation, high number of volunteers, mobility of practitioners, cuts in funding. The evaluation is being conducted by academic staff from the Institute of Educational Technology at The Open University and is due to complete in 2019.

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