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Kelly, Ryan; Gooch, Daniel and Watts, Leon
(2018).
DOI: https://doi.org/10.1145/3274356
Abstract
Communication technologies for maintaining close personal relationships are often designed to be lightweight and easy to use. While these properties allow for relationships to be maintained with speed and efficiency, they may come at the expense of more effortful messages that are constructed with thought, time and care. This raises the question of how communication technologies might be designed to provoke moments of effortful maintenance from their users. To explore this question, we designed and implemented Message Builder, a text-based communication system that encourages relational partners to send increasingly long messages. We report findings from a field trial in which 14 dyads used Message Builder for everyday relational maintenance. While some of the effort-provoking features of Message Builder were described as problematic, we found that the system had value in guiding users towards authentic and meaningful effort investments that were valuable within their individual relationships.
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About
- Item ORO ID
- 56491
- Item Type
- Journal Item
- ISSN
- 2573-0142
- Project Funding Details
-
Funded Project Name Project ID Funding Body Investing care and appreciating effort in the use of personal communication technologies PRG-2013-269 Leverhulme Trust - Keywords
- communication technologies; effort; relational technologies; social media
- Academic Unit or School
-
Faculty of Science, Technology, Engineering and Mathematics (STEM) > Computing and Communications
Faculty of Science, Technology, Engineering and Mathematics (STEM) - Research Group
- Software Engineering and Design (SEAD)
- Copyright Holders
- © 2018 The Authors
- Depositing User
- Daniel Gooch