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Walley, Paul and Jennison-Phillips, Anna
(2018).
DOI: https://doi.org/10.1093/police/pay034
Abstract
Police forces often struggle to meet all demands placed upon them because of budgetary and other resource constraints. UK police forces are now embarking on a series of initiatives to find ways of managing demand so that there is a closer match between the resource requirements and those available. This article presents an in-depth analysis of a sample of demand and response to non-urgent incidents from one UK police region, so that there is a better understanding of how demand can be either reduced or more efficiently met. The concept of ‘failure demand’ is introduced as a means of identifying ways to reduce resource consumption.