The extent to which occupational commitment explains variances in ERP success

Ford, Gabrielle (2012). The extent to which occupational commitment explains variances in ERP success. PhD thesis The Open University.



The objective of this research was to investigate the relationship between Occupational Community of Practice Strength of Commitment and Perceived Usefulness of ERP systems, as mediated by the barriers to the knowledge transfer process, adaptation and perceptions of work practice compatibility. A Relativist approach was chosen, using a questionnaire as the primary data collection method, and PLS-SEM as the primary data analysis method.

A survey instrument that was designed to measure the relationships between these variables was administered. The results led to the conclusions that Occupational Strength of Commitment had little effect on Work Practice Compatibility, but that Compatibility with Preferred Practices had a significant effect on Perceived Usefulness. It therefore became evident that in order to enhance ERP success, it was necessary to focus on the variables that influence perceptions of Compatibility with Preferred Practices when implementing ERP systems. These variables were identified based on the results of the data, and then synthesized into a conceptual model of ERP success in order to meet the research objective.

Due to the limitations of the study, further research is recommended to test this conceptual model. The hypothesized relationships that could not be supported by the data are also identified for further research.

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