Factors explaining students’ satisfaction and performance in Business and Law modules

Herodotou, Christothea and Edwards, Chris (2017). Factors explaining students’ satisfaction and performance in Business and Law modules. The Open University.

Abstract

This report examines which factors explain better module completion and student satisfaction across all levels of modules delivered by Business & Law at the OU. The metrics used were from the Student. Experience on a Module Survey, (SEaM). Design and tutor related factors were found to correlate with completion and satisfaction. Workload was found to be the most significant design related factor correlating with completion in Level 1 and 2 modules. Student completion at Level 3 appears independent of any of the design features measured by the SEaM survey. Tutors’ advice and guidance along with assessment feedback were the tutor related factors explaining completion, yet in Level 1 modules only. At Levels 2 and 3, student completion does not appear to be correlated to any significant degree with any of the tutor related SEaM questions, suggesting that other factors may explain completion rates at these levels. Students may, for example, be succeeding in becoming the self-motivated, independent critical learners that the university experience is intended to nurture: consequently less reliant on any of the factors that we have considered here.

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