Learning from incidents in organisations

Lukic, D.; Margaryan, A. and Littlejohn, A. (2011). Learning from incidents in organisations. In: Proceedings of the 2011 Conference of the European Association of Research in Learning and Instruction (EARLI), 2011, Exeter, UK., pp. 702–704.

Abstract

Every organisation experience problematic situations not necessarily termed incidents. It is important to understand these situations and learn from them so that they do not reoccur or to draw points for novel problems that might arise. However there are different factors which might contribute to the effectiveness of the approaches to learning from incidents. The aim of this paper was to explore the factors that are important in choosing and developing approaches to learning from incidents in the safety context at two sites. The study surfaced five areas of importance which form a proposed framework for learning from incidents in organisations:

1. Learning context -Informal and formal learning.
2. Learning participants -inclusion and individual agency and represent the breadth of learning.
3. Type of incident– the relation between the complexity of the incident influence the learning approach employed
4. Type of knowledge- conceptual, procedural, dispositional and locative knowledge.
5. Learning processes- single or loop double learning processes are considered and represent the depth of learning.

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