Experiencing NVQs : a qualitative study of the experiences of secretarial/clerical staff at the Open University working on Customer Service NVQs

Rumbelow, Judith (2005). Experiencing NVQs : a qualitative study of the experiences of secretarial/clerical staff at the Open University working on Customer Service NVQs. EdD thesis The Open University.

DOI: https://doi.org/10.21954/ou.ro.0000c08a

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