Exploring the user – IT professional relationship

Hinton, Matthew (2016). Exploring the user – IT professional relationship. In: Proceedings of IADIS International Conference ICT, Society and Human Beings 2016 (part of MCCSIS 2016) (Kommers, Piet; Abraham, Ajith P. and Roth, Jörg eds.), Madeira, Portugal, pp. 280–282.

URL: http://www.iadisportal.org/digital-library/explori...

Abstract

Drawing on theoretical developments within the innovation literature, a conceptual model has been developed that draws a distinction between the adoption and assimilation of information technology (IT). The substantive conclusions are that a number of incongruences exist between IT professionals and end-users. These cover 1) the mismatch between business needs and the technology solution 2) inability of adoption processes to address issues of a social, organizational, or user nature 3) failure to recognize the importance of the process of interaction between various parties to technology assimilation. By addressing the assimilation process, the conceptual model offers a way to reframe our understanding from a user perspective.

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