Trust Evolution in Hybrid Team Collaboration: A Longitudinal Case Study

Cheng, Xusen; Yin, Guopeng; Azadegan, Aida and Kolfschoten, Gwendolyn (2016). Trust Evolution in Hybrid Team Collaboration: A Longitudinal Case Study. Group Decision and Negotiation, 25(2) pp. 267–288.

DOI: https://doi.org/10.1007/s10726-015-9442-x

Abstract

Trust is referred to as a key facilitator in team collaboration as it is an important condition for information sharing. In this paper, we investigate factors associated with the establishment of trust in hybrid teams that collaborate virtually as well as face-to-face. Furthermore, we deliver an instrument to understand trust development in teams. We describe exploratory results of the instrument by running experiments with teams of collaborating students in China and Netherlands. Quantitative and qualitative analysis has been used to analyze these data. Finally, in the analysis of the experiments we describe initial patterns of trust development in groups from both individual and group perspectives, in two different cultural contexts.

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