Evaluating User Engagement Theory

Hart, Jennefer; Sutcliffe, Alistair, G. and di Angeli, Antonella (2012). Evaluating User Engagement Theory. In: CHI '12 CHI Conference on Human Factors in Computing Systems, 5 to 10 May 2012, Austin, Texas, USA.

URL: http://openlab.ncl.ac.uk/uxtheory/files/2011/11/5_...


A variety of views of User Experience (UX) have emerged ranging from contextual interpretations of experience to experimental studies. This paper focuses on User Engagement (UE), a restricted explanation of UX that concentrates on judgement of product quality during interaction. It presents a model to explain how users’ judge quality according to criteria such as aesthetics, usability and engagement.

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