Exploring the Facebook Experience: A New Approach to Usability

Hart, Jennefer; Ridley, Charlene; Taher, Faisal; Sas, Corina and Dix, Alan (2008). Exploring the Facebook Experience: A New Approach to Usability. In: NordiCHI '08: Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges, pp. 471–474.

DOI: https://doi.org/10.1145/1463160.1463222


The focus of this paper is to explore social networking sites such as Facebook in order to understand their recent success and popularity. Recent developments within Web 2.0 have provided users with more freedom to create their own unique user experiences. The conflict between traditional usability methods and user experiences are addressed through carrying out a Heuristic Evaluation to assess how well Facebook complies with usability guidelines and by conducting a user study to unveil unique user experiences. The findings of this study calls for a more holistic method of evaluation that redefines usability to encompass the user experience in line with future technology.

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