Measuring and Enhancing the Student Experience

Shah, Mahsood; Nair, Sid and Richardson, John (2017). Measuring and Enhancing the Student Experience. Chandos Publishing (Elsevier).



Measuring and Enhancing the Student Experience provides relevant information for international stakeholders on how to use student experience and other performance measures to assess quality outcomes. Student experience measures are increasingly used to assess the quality of learning and teaching in higher education, and governments in many countries have introduced national surveys to assess the quality of student experience, with results of these surveys available in the public domain for students to make informed choices on where to study.
In the past, student survey results in Australia were also used to allocate performance based funding. And, government funded agencies in various countries are also using the results of these surveys in quality audits or reviews. At the institutional level, measures of student experience are used as performance indicators to assess strategic planning, learning, and teaching plans.
Survey results are used to set new targets in the review of plans and priorities, helping institutions identity areas of good practice and those that need further improvement. This book is based on the Australian experience as presented by two academics that have project managed student feedback in several Australian universities and undertaken significant research in the area.

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