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Daniel, Elizabeth and Ward, John
(2015).
URL: https://www.cutter.com/article/improving-business-...
Abstract
The relationship between some IT departments and their business colleagues is adversarial rather than collaborative, resulting in mistrust and conflict instead of respect and co-operation. One of the causes is the inability to agree investment and project priorities, leading to contentious or misunderstood decisions on schedules and resource allocation and almost inevitably wasting funds and resources on too many failed projects – up to 70%, if surveys are to be believed. Business colleagues believe IT favour projects they want to do, rather than those most important to the business whilst IT believe business ‘priorities’ are not always based on sound justifications and change too frequently.