An engineering framework for dealing with change problems: theoretical underpinnings and initial evaluation

Markov, Georgi; Hall, Jon G. and Rapanotti, Lucia (2015). An engineering framework for dealing with change problems: theoretical underpinnings and initial evaluation. In: The Organization Collection, Berkeley, California, 15, 2015.

URL: http://cgpublisher.com/conferences/305/proposals/7...

Abstract

Organisational change problems are known to be ill-structured and complex. An open challenge remains: to be able to provide problem representations and systematic analysis techniques to address them. Extending a validated systematic general engineering methodology, the paper introduces and discusses the motivation, theoretical foundation and specific characteristics of a new framework, POE-Δ, which provides a systematic way to represent, structure and iteratively explore any change problem to unveil its context and to identify the organisational areas where intervention is needed. Properties inherited from the original engineering methodology include the tight integration of stakeholder communication and validation during the analysis activities and the management of problem solving risk (i.e., that we solve the wrong problem). The paper concludes with a report of initial findings from the application of the framework in a real-world case study in a large European engineering organisation that focuses on organisation-wide changes needed in response to changing legislation and regulation.

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