Towards process design for efficient organisational problem solving

Kaminski, Dariusz; Hall, Jon G. and Rapanotti, Lucia (2015). Towards process design for efficient organisational problem solving. In: BUSTECH 2015, IARIA, pp. 20–25.

URL: http://www.thinkmind.org/index.php?view=article&ar...

Abstract

This paper presents initial results on stochastic business process modelling. We interpret business processes as problem solving processes to show that certain trade-offs in stakeholder involvement can usefully be analysed. Our initial results illustrate the analytic potential of our stochastic model, which could be useful to business process analysts and designers. We show that our approach can be used to model and reason about business process resource usage. To support process improvement, and to help design process models enriched with relevant, measurable and comparable characteristics, we embed our business process modelling efforts in Problem Oriented Engineering, where we benefit from a systematic approach to problem solving.

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