Understanding micro-processes of community building and mutual learning on Twitter: a ‘small data’ approach

Stephansen, Hilde and Couldry, Nick (2014). Understanding micro-processes of community building and mutual learning on Twitter: a ‘small data’ approach. Information, Communication & Society, 17(10) pp. 1212–1227.

DOI: https://doi.org/10.1080/1369118X.2014.902984

Abstract

This article contributes to an emerging field of ‘small data’ research on Twitter by presenting a case study of how teachers and students at a sixth-form college in the north of England used this social media platform to help construct a ‘community of practice’ that enabled micro-processes of recognition and mutual learning. Conducted as part of a broader action research project that focused on the ‘digital story circle’ as a site of, and for, narrative exchange and knowledge production, this study takes the form of a detailed analysis of a departmental Twitter account, combining basic quantitative metrics, close reading of selected Twitter data and qualitative interviews with teachers and students. Working with (and sometimes against) Twitter's platform architecture, teachers and students constructed, through distinct patterns of use, a shared space for dialogue that facilitated community building within the department. On the whole, they were able to overcome justified anxieties about professionalism and privacy; this was achieved by building on high levels of pre-existing trust among staff and by performing that mutual trust online through personal modes of communication. Through micro-processes of recognition and a breaking down of conventional hierarchies that affirmed students' agency as knowledge producers, the departmental Twitter account enabled mutual learning beyond curriculum and classroom. The significance of such micro-processes could only have been uncovered through the detailed scrutiny that a ‘small data’ approach to Twitter, in supplement to some obvious virtues of Big Data approaches, is particularly well placed to provide.

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About

  • Item ORO ID
  • 40017
  • Item Type
  • Journal Item
  • ISSN
  • 1468-4462
  • Project Funding Details
  • Funded Project NameProject IDFunding Body
    Storycircle, Framework for Innovation and Research in MediaCityUK (FIRM)EP/H003738/1RCUK Digital Economy
  • Extra Information
  • 16 pp.
  • Keywords
  • Twitter; community of practice; digital story circle; informal learning; social media; small data
  • Academic Unit or School
  • Faculty of Arts and Social Sciences (FASS)
  • Copyright Holders
  • © 2014 The Author(s)
  • Depositing User
  • Hilde Stephansen

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