Can't you count? Public service delivery and standardized measurement challenges - the case of community composting

Slater, Rachel and Aiken, Mike (2015). Can't you count? Public service delivery and standardized measurement challenges - the case of community composting. Public Management Review, 17(8) pp. 1085–1102.

DOI: https://doi.org/10.1080/14719037.2014.881532

Abstract

Performance measurement is increasingly important for UK third sector organisations (TSOs) driven in part by policy makers’ interest in harnessing them as deliverers of public services. This paper examines a developing and little researched constituency of TSOs - community composters - which has become attractive to policy makers facing obligations to reduce, recycle and re-use waste. The research, which included the first extensive survey of this constituency combined with a purposive case study investigation, found a highly diverse set of organisations. The analysis proposes five types of community composters and explores the challenges to developing a standardized measurement regime.

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