Promoting better public services leadership: an appreciative critique

Jackson, Brad and Smolovic Jones, Owain (2012). Promoting better public services leadership: an appreciative critique. Policy Quarterly, 8(3) pp. 34–40.

DOI: https://doi.org/10.26686/pq.v8i3.4423

Abstract

The authors of the Better Public Services Advisory Group Report (the BPS report) have concluded in a refreshingly unequivocal way that, in order to create ‘a public service and state sector that is achieving value-for-money, is innovative, provides high-quality services and manages change effectively’, the task with which they were charged to investigate, ‘the single most critical driver of successful change is leadership’ (Better Public Services Advisory Group (BPSAG), 2011, pp.3, 53).

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