Innovation in Multi-stakeholder Engagemnet

Mahroum, Sami; Bell, Simon and Yassin, Nasser (2013). Innovation in Multi-stakeholder Engagemnet. Working Papers; INSEAD.


This paper is concerned with the multitude of interleaving issues which emerge in engaging multiple stakeholders in decision making. Whilst recognizing the intrinsic values of group work (including shared views, wide option selection, public spirited focus, legitimacy of decisions and improved intellectual content) and keeping in mind the numerous issues which confuse and obscure clear findings from group work (including multiple roles of participants, bias due to domination and distortion emerging from uneven group inputs) this paper uses an innovative theory and methodology, the triple task, to propose a new framework for organizing multi-stakeholders consultations. The Triple Task methodology was applied to test the new framework on multi-stakeholders in the context of education in Abu Dhabi, where various small groups are tasked and assessed using the methodology. The results indicate that moving participants from heterogeneous to homogenous groups results in these groups becoming more focused in their outcomes with a greater clarity in the thinking of group members.

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