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Clarke, Caroline; Kelliher, Clare and Schledlitzki, Doris
(2013).
URL: http://www.e-elgar.co.uk/bookentry_main.lasso?id=1...
Abstract
This chapter is concerned with examining the relationship between emotional labor and authentic leadership. At first glance emotional labor, where the employee is expected to manage his or her emotions in the context of social interactions at work, and authentic leadership, where emphasis is on adhering to an authentic self, would appear to be contradictory notions. By exploring the underlying assumptions which inform each concept, the chapter considers the relationship between them in depth and examines their similarities as well as the contradictions between them.