The National Student Survey and its impact on UK higher education

Richardson, John T. E. (2013). The National Student Survey and its impact on UK higher education. In: Shah, Mahsood and Nair, Chenicheri Sid eds. Enhancing student feedback and improvement systems in tertiary education. CAA Quality Series (5). Abu Dhabi: Commission for Academic Accreditation, UAE, pp. 76–84.

URL: https://www.caa.ae/caa/images/QASeries_5.pdf

Abstract

Although controversial when first introduced in 2005, the National Student Survey (NSS) has become widely accepted as a major feature of the UK higher education landscape. It is now an influential and widely cited source of information about the experience of students in higher education: around 287,000 students at more than 300 institutions responded to the 2012 NSS. Institutions are regularly led to take actions and initiatives aimed at improving the student experience arising from their standing in the NSS and in league tables based on NSS responses and other data.

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