Leadership across complex systems and boundaries

Hartley, Jean (2012). Leadership across complex systems and boundaries. In: Spurgeon, Peter; Burke, Ronald J and Cooper, Carey L eds. The Innovation Imperative in Health Care Organisations: Critical Role of Human Resource Management in the Cost, Quality and Productivity Equation. Cheltenham: Edward Elgar Publishing Ltd, pp. 187–204.

URL: http://www.e-elgar.co.uk/bookentry_main.lasso?id=1...


[About the book]

This insightful book discusses vital concepts of system sustainability in terms of productivity, quality improvement, innovation and cost control in the context of maximising the potential of staff in the health care sector through effective human resource management. Health systems in the western world face increasingly intense pressure to contain or reduce costs, while countries such as China and India move towards universal coverage. The contributors illustrate that radical gains in efficiency and innovative practice are required internationally in health care systems. They argue that the high proportion of health care system costs invested in staffing place the human resource function at the forefront of meeting this challenge. Sustained system change and productivity gains, more effective management of staff and work climate are essential elements of reform and are all covered in this book. The book provides practical examples as to how health service managers can rise to the challenge of sustaining services against greater pressures than ever before. It will strongly appeal to academics and students of health service management and public sector management.

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