Human Capitals or Capitalising on Humanity? Knowledge and Skills in Interactive Service Work

Warhurst, C.; Thompson, P. and Callaghan, G. (2000). Human Capitals or Capitalising on Humanity? Knowledge and Skills in Interactive Service Work. In: Pritchard, Craig; Chumer, Mike; Willmott, Hugh and Hull, Richard eds. Managing Knowledge: Critical Investigations of Work and Learning. Critical Perspectives on Work and Organisations. Basingstoke, U.K.: Palgrave Macmillan.

URL: http://www.palgrave.com/products/title.aspx?pid=26...

Abstract

About the book:
Aimed at MBA students, postgraduates and advanced level undergraduates, this text questions the naive, self interested and popularised messages that surround knowledge work and knowledge management. Case studies highlight the politics of new communications technologies which are frequently offered as a means for managing knowledge in the workplace.