Diary method in trust research

Searle, Rosalind (2011). Diary method in trust research. In: Lyon, Fergus; Mollering, Guido and Saunders, Mark eds. Handbook Of Research Methods On Trust. Elgar original reference. Cheltenham: Edward Elgar, pp. 226–238.

URL: http://www.e-elgar.co.uk/bookentry_main.lasso?id=1...

Abstract

Diary methods present an exciting opportunity for trust researchers to gather detailed, accurate and multi-faceted insights into social behaviour, cognitive and affective states as they occur within their natural settings. The approaches allow events and experiences which shape individuals’ perceptions of trust to be richly explored. More importantly for trust scholars, these techniques present the opportunity to develop more comprehensive understandings of the dynamics of trust development, maintenance and repair. Yet despite their potential, to date little research on trust has been conducted using these tools. ...

This chapter outlines how the diary method could be utilised in the trust research context. I begin by focusing on three distinct approaches to the method before considering validity issues and some key caveats. Throughout, experiences from a recent study of nurse mentors are highlighted, and potential research questions identified to illustrate how the method could be successfully deployed to further trust studies.

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